The Net Return

Password & sign-in help

Before you ask for a reset

Most sign-in problems are not the password:

• The 6-digit code is rejected — almost always your phone's clock. Set date and time to “automatic” in your phone settings, then try again.
• “Session expired” — the page sat open too long, or the dashboard was updated. Reload and sign in again; your details are still valid.
• “Account temporarily locked” — five wrong attempts. Wait 15 minutes.

If you genuinely need a reset

Passwords are stored as one-way hashes, so nobody — including the administrator — can look yours up. A reset means a brand new password and a new 2FA code being issued to you.

Contact paul@thenetreturn.com. You will get a replacement sheet with a new password and a new QR code to scan.